NFIB: The Voice of Small Business - National Small Business Poll

Evaluating Banks

Questions - 21 to 30 of 42

All	Q#	Top 100	Question
	2I		(bank performance) Offers a wide range of services.
	2J		(bank performance) Knows the local market or community.
	2K		(bank performance) Social contact with loan officer.
	2L		(bank performance) Has a customer friendly Web site.
	3A		(change in) Accessibility to an account manager.
	3B		(change in) Quality of service.
	3C		(change in) Number of services offered.
	3D		(change in) Capability of staff or personnel.
	3E		(change in) Staff turnover.
	3F		(change in) Lending terms.