Questions - 11 to 20 of 42
(desirable bank characteristic) Social contact with loan officer.
(desirable bank characteristic) Has a customer-friendly Web site.
(bank performance) Knows you and your business.
(bank performance) Provides helpful suggestions and advice.
(bank performance) Offers the cheapest money available.
(bank performance) Convenient location/hours.
(bank performance) Reliable source of credit.
(bank performance) Knows your industry.
(bank performance) Speed of decision-making.
(bank performance) Easy access to loan officer.
Volume 5, Issue 7, 2005 ISSN - 1534-8326
Jonathan A. Scott Temple University
William C. Dunkelberg Temple University