Questions - 1 to 42 of 42
(desirable bank characteristic) Knows you and your business.
(desirable bank characteristic) Provides helpful suggestions and advice.
(desirable bank characteristic) Offers the cheapest money available.
(desirable bank characteristic) Convenient location/hours.
(desirable bank characteristic) Reliable source of credit.
(desirable bank characteristic) Knows your industry.
(desirable bank characteristic) Speed of decision-making.
(desirable bank characteristic) Easy access to loan officer.
(desirable bank characteristic) Offers a wide range of services.
(desirable bank characteristic) Knows the local market or community.
(desirable bank characteristic) Social contact with loan officer.
(desirable bank characteristic) Has a customer-friendly Web site.
(bank performance) Knows you and your business.
(bank performance) Provides helpful suggestions and advice.
(bank performance) Offers the cheapest money available.
(bank performance) Convenient location/hours.
(bank performance) Reliable source of credit.
(bank performance) Knows your industry.
(bank performance) Speed of decision-making.
(bank performance) Easy access to loan officer.
(bank performance) Offers a wide range of services.
(bank performance) Knows the local market or community.
(bank performance) Social contact with loan officer.
(bank performance) Has a customer friendly Web site.
(change in) Accessibility to an account manager.
(change in) Quality of service.
(change in) Number of services offered.
(change in) Capability of staff or personnel.
(change in) Staff turnover.
(change in) Lending terms.
(change in) Ease of doing your banking business.
Over the last three years has your firm been able to SATISFY its borrowing needs:?
The last time you applied for a business loan, did you get it?
How many account managers have you had in the last three years?
What is the approximate time in minutes that it usually takes to go from your place of business to your current primary financial institution?
Over the last three years at your primary financial institution or bank, have you found technology ________ in conducting your banking business?
Is your principal financial institution forcing you to use more technology in your banking relationship than you would like?
Does your firm do any banking over the Internet?
Do you check on balances and/or deposits on-line?
Have you applied for credit on-line?
Do you make payroll deposits on-line?
Do you transfer money from one account to another on-line?
Volume 5, Issue 7, 2005 ISSN - 1534-8326
Jonathan A. Scott Temple University
William C. Dunkelberg Temple University