Telecommunications
» Telecommunications, Volume 4, Issue 8, 2004
If respondent or someone on his/her behalf shopped for a new supplier of LOCAL telephone service in the last three years.
Was it because you were dissatisfied with:?
4aD. (dissatisfaction with local service) The general level of service including service interruption, repair, billing problems, can’t reach a live representative, etc.
Response | ||||
---|---|---|---|---|
1 | Yes | 41 | ||
2 | No | 58 | ||
3 | DK/Refuse | 1 | ||
Total (%) | 100 | |||
N | 309 |
Notes: Forty-one (41) percent of those who shopped for a different local telephone service provider cite the general level of service as a reason that they were dissatisfied with their current provider (Q#4aD).