Tax Complexity and the IRS
» Tax Complexity and the IRS, Volume 6, Issue 6, 2006
If respondent used IRS's toll-free telephone line in the last three years.
6a. Considering the tax-related information you wanted and the tax-related information you found, did you find the IRS toll-free number very useful, somewhat useful, so-so, not very useful, not at all useful?
| Response | ||||
|---|---|---|---|---|
| 1 | Very useful | 36 | ||
| 2 | Somewhat useful | 28 | ||
| 3 | So-so | 17 | ||
| 4 | Not very useful | 8 | ||
| 5 | Not at all useful | 10 | ||
| 6 | DK/Refuse | 1 | ||
| Total (%) | 100 | |||
| N | 192 | |||
Notes: Thirty-six (36) percent of small-employer taxpayers who used IRS's toll-free telephone number in the last three years evaluate the service as "very useful" (Q#6a).
