Evaluating Banks
» Evaluating Banks, Volume 5, Issue 7, 2005
On a scale of one-to-five where 1 means excellent and 5 means poor, how would you rate YOUR PRINCIPAL FINANCIAL INSTITUTION'S performance on these same characteristics? How about:?
2L. (bank performance) Has a customer friendly Web site.
| Response | ||||
|---|---|---|---|---|
| 1 | Excellent | 35 | ||
| 2 | 19 | |||
| 3 | 17 | |||
| 4 | 6 | |||
| 5 | Poor | 8 | ||
| 6 | DK/Refuse | 16 | ||
| Total (%) | 101 | |||
| N | 752 | |||
Notes: Thirty-five (35) percent of small employers report that their principal financial institution does an excellent job having a customer-friendly Web site (Q#2L).
