» Bank Competition, Volume 5, Issue 8, 2005

If respondent or someone on his/her behalf shopped for a new primary financial institution in the last three years because respondent not satisfied with present institution.

Why weren't you satisfied with your primary financial institution? Was:?

3bA. (reason for dissatisfaction) Turnover in account managers a reason for your dissatisfaction.

Notes: Thirty-two (32) percent of small employers who shopped for a new primary financial institution because they were dissatisfied with their current primary financial institution report turnover in account managers as a reason for their dissatisfaction (Q#3bA).