(dissatisfied with Internet service) The reliability of the service.
(dissatisfied with Internet service) The speed of the service.
(dissatisfied with Internet service) The responsiveness of the provider to problems.
Was the reason you didnít shop because you were satisfied with your Internet service provider, you were locked into a long-term contract, there were no real alternatives, or because you had more pressing matters?
How many providers of high-speed Internet service are you aware of in the area where you do business?
In your business do you have a fax machine or a multi-functional machine with a faxing capacity?
Do you personally evaluate the businessís telecommunications options, have an employee do it for you, or hire an outside expert for that purpose?
Are you very confident, somewhat confident, not too confident, or not at all confident that (you/an employee/an outside expert) can make sound technical judgments about telecommunications options and how they fit your business?
Do you consider the telephone bills you typically receive to be exceptionally clear and understandable, clear, confusing, or exceptionally confusing?
Volume 4, Issue 8, 2004
ISSN - 1534-8326
William J. Dennis, Jr.
NFIB Research Foundation
NFIB's mission is to promote and protect the right of our members to own, operate and grow their businesses.
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